Frequently asked questions

Varsity Messaging connects fans and businesses with participating athletes, cheerleaders, dancers and verified alumni for personal content and optional shared memberships.

Varsity Messaging LLC is independent. A school listing, roster link or verified profile does not imply institutional endorsement or approval of an individual purchase.

The service categories include personalized recorded videos, written messages, business promotional videos and optional Varsity Club memberships. Availability varies by participant and current checkout availability. Live calls and gift cards are outside the current launch offering.

Yes. An available personal offer can be used for occasions such as birthdays, congratulations or encouragement. Provide the recipient’s name, pronunciation and relevant instructions, without unnecessary private information.

No. You are purchasing the stated content or membership benefits. A purchase does not create ownership, a financial return or a promise of graduation or professional success.

Use the account page to enter your email address and a unique password. New-account setup includes password confirmation and email verification. Choose athlete registration if you plan to offer content.

The current password policy requires at least 12 characters and one special character. The signup form checks the current policy. Choose a unique password you do not use for your email account.

Choose Reset password on the sign-in page and follow the email instructions. Check spam folders and confirm you entered the correct address. Never send your password or authenticator code to support.

Participant setup includes verification of a school-issued email address and review of an official school or team profile. A profile must complete the applicable review and setup steps before offers become available.

Previously verified participants can update their career status and continue subject to account and offer requirements. Profiles should accurately describe current affiliation and career stage; continued participation does not imply school endorsement.

Participants set their listed service rates. The implemented customer platform fee is 20 percent for personal orders and 30 percent for business orders, added to the listed rate. Review the checkout total and any applicable tax before paying.

Under the standard-order model, a participant has seven days after confirmed payment to accept and seven days after acceptance to deliver. The applicable accepted offer and terms govern. An unpaid request does not start the paid-order clock.

When offered and available, a rush video adds the disclosed surcharge. The participant must accept within six hours and deliver within 24 hours from confirmed payment. Acceptance does not restart that delivery deadline. A missed rush deadline calls for a full refund under the rush model; contact support about an unresolved order.

You can cancel before acceptance: review and confirm cancellation in your account to request a full refund, including the platform fee and any sales tax paid. Declined requests, expired acceptance windows and missed rush deadlines automatically queue a full refund. If a standard delivery deadline passes without delivery, select the order in Support to check and confirm refund eligibility; exceptions need human review. Refund in progress means processing, not money already returned. Your bank determines when the credit appears; contact support if it is missing. Sandbox refunds move no real money.

Use your signed-in account to view an available delivery. Video delivery requires the content to be prepared, approved and accessible. Keep your contact email current and check your account if an email is missing.

Approved purchased videos are downloadable while available in your account and are hosted for one year under the implemented retention model. Save your copy if you want to keep it. Hosting duration is separate from the permissions to use the content.

Open Support and select your order from the recent orders or history. You do not need to find an order number. Describe the issue clearly. Human support reviews delivery, content and payment issues individually. Eligible cancellations and missed-delivery refunds use separate secure controls and require your confirmation.

A personal greeting does not automatically include advertising rights. Choose the appropriate business offer and review the agreed channels, duration and permissions. There is no universal 12-month business-use license implied by video hosting.

Varsity Club is an optional monthly membership for shared content from a participant. Each participant describes the benefits, listed price and minimum posting commitment. Paid enrollment depends on current billing availability.

Club content is shared with members. A personalized video is a separate service unless a specific accepted offer expressly includes it. Membership does not automatically include direct contact, a live call or an answer to every question.

Read the Club’s stated minimum posting commitment before joining. Schedules differ by participant; weekly posting is not a universal promise. Contact support if a paid benefit appears unfulfilled.

Where enabled, active eligible members can submit questions for review and possible inclusion in shared answers. Selection and a response are not guaranteed. Use the official submission flow and avoid private or sensitive information.

When paid membership is available, review the recurring price and terms before subscribing. Cancellation normally stops renewal at the end of the current paid period. Use the membership controls in your account, and contact support about unresolved billing issues.

Member-only access depends on your valid paid membership period and applicable restrictions. Membership is not a permanent purchase of the entire archive. Refunds and other account events can affect access.

Use Contact Support without signing in for account-access, verification or pre-registration help. For private order matters, sign in and open Support in your dashboard, then select your order or use the human-support ticket option. Human support replies asynchronously; this is not a promise of 24-hour live chat. Do not send passwords, authenticator codes, complete card details or taxpayer IDs.

The assistant explains platform services, account steps and general policies using the support reference. It can use authorized order status to guide you. Refund eligibility is checked by secure application controls, not decided by the AI; you must confirm an eligible refund. Other cases go to human support. It cannot give individual legal or tax advice.

Secure your email account, use the official password-reset process and notify human support promptly. Avoid suspicious links and never share passwords, authenticator codes or setup keys.

Sign in with an athlete account and choose Athlete Resources for guides on getting started, audience growth, fulfilling orders, Varsity Club and protecting your account and content rights. Ask school compliance and qualified advisers about individual eligibility, legal or tax circumstances.